What is a home warranty?

A ServiceOne Home Warranty is a one-year service contract that helps protect homeowners from the cost of unexpected breakdowns of major household systems and appliances when they fail due to normal wear-and-tear. If a covered item breaks down, ServiceOne will repair or replace it. No worries. No hassles.

What does a home warranty cover?

The best answer to this can be found by reviewing the sample contract on our Plans & Prices page or by click the link below.
Sample Contract
Our basic Sentinel Plan covers normal wear-and-tear breakdowns on the following:Air conditioning system, heating system, plumbing system, plumbing stoppages, toilets, sump pump (permanently installed), recirculating hot water pump, water heater, electrical system, central vacuum system, garage door opener, ceiling fans, exhaust fans, dishwasher, range, oven, cook tops, built-in microwave, trash compactor and pest control service.

What is not covered by a home warranty?

A home warranty is limited to providing repair or replacement coverage on covered items when they break down as a result of normal wear-and-tear during the warranty contract period. Conditions that may result in a denied claim include: improper previous repairs or installations, insufficiently maintained systems, or unusual wear and tear caused by mistreatment or negligence.  For specific coverage, limitations, and exclusions, please refer to the warranty contract.

Does a ServiceOne Home Warranty cover Pre-existing Conditions?

ServiceOne is the only home warranty that covers all unknown pre-existing conditions due to normal wear-and-tear including breakdowns caused by rust and corrosion.  However, ServiceOne does not cover previously known problems or conditions.  To qualify for protection from unknown pre-existing conditions including breakdowns caused by rust and corrosion, you can obtain a ServiceOne mechanical inspection or you may be asked to provide us with a copy of the home inspection to verify that the problem was not a previously known condition. For further clarification, please contact us at (888) 896-0014.

Is an inspection required with a ServiceOne Home Warranty?

No.  An inspection is not required with the purchase of a ServiceOne Home Warranty.  An inspection is only required to obtain ServiceOne’s special coverage feature that protects you from unknown pre-existing conditions.  If you do not obtain a Certified Home Inspection or a Free Mechanical Inspection from ServiceOne, then our home warranty will work just like our competitors’ home warranties.  Without an inspection, breakdowns or improper operation that is due to rust or corrosion would not be covered for the first 30 days of coverage.

What is the difference between my homeowner insurance policy and a home warranty plan?

A homeowner’s insurance policy is a form of insurance that protects the insured property against loss from theft, vandalism, liability, and most common disasters such as fire, windstorms, and other acts of God.  A ServiceOne Home Warranty covers items not covered under your standard homeowner policy such as breakdowns of your home’s essential systems and appliances, filling a critical gap in the protection of your home. For example, if your dishwasher leaks and water damages the floor, your homeowner's insurance policy may cover the damage to the floor, but not the repair or replacement of the dishwasher. With a ServiceOne Home Warranty, your dishwasher is covered!

For Service Call 602-993-5911 or toll free at (888) 896-0014.  When a covered item breaks down, ServiceOne will take care of all parts and labor necessary to repair your covered equipment – and if we can’t fix it, we’ll replace it with a new, name-brand product with comparable features. 

Who handles the repairs?

To ensure that our customers receive the BEST SERVICE in Arizona, ServiceOne employs the perfect combination of its own In-house Service Technicians and Arizona’s finest contractors.  By maintaining the perfect balance of our own Service Center and the contractors Arizona has to offer, we can guarantee that we offer the fastest, friendliest, most reliable service in our industry. You can count on prompt service with ServiceOne – our average time to service a non-emergency claim is only 1 business day. 

Is there a service fee for each visit?

Yes, there is a $49 service fee for each separate trade item.

Do home warranty plans cover appliance or system replacement?

Yes. If ServiceOne can't fix a covered system or appliance, we'll replace it with a new brand-name system or appliance with comparable features, efficiency, and capacity.

Can I be reimbursed for service performed by my own contractor?

Unfortunately, we do not reimburse for work performed by an unauthorized contractor.  Because we want to make sure that our customers receive the best service, we only approve contractors that have been previously pre-screened by ServiceOne.  Therefore, only work authorized and arranged by ServiceOne is covered by our home warranty plans.

How are emergencies handled?

24-hour emergency service is available for conditions that threaten the safety of residents.  Such conditions include interior flooding, interior sewer back-ups, and complete electrical failures.  Failure of all cooling or heating systems during extreme temperature conditions or the loss of all toilet and shower/tub facilities constitutes a secondary emergency and ServiceOne will make all reasonable efforts to expedite service.  Safety considerations do not allow work on HVAC systems after dark.

Can I purchase a home warranty that has more than 1-year of coverage?

Yes, you can purchase up to 5 years of coverage.  Prices on the brochure reflect 1-year of coverage.  To purchase a 3-year warranty, just multiply the brochure price by 3.  Because renewal prices do increase, this is an effective way to lock in the premium price for an extended period of time.

Can I add coverage after the policy has started?

Yes, you can take up to 30 days after home closing to add additional coverage if the systems or appliances are in good working order.

Can I renew each year?

Yes. Our Home Warranty plans are renewable subject to ServiceOne approval. ServiceOne will notify the home owner of the prevailing rate and terms of renewal in advance of the expiration.